التعليمات
Frequently Asked Questions
Products
What kind of devices do you sell?
We sell compact retro handheld devices and accessories, with the R36S handheld console as the main focus. Depending on the model, features may include IPS displays, analog sticks, USB-C charging, wireless connectivity, TV output, or expandable storage. Always check the product page for the exact model you are ordering.
Is the standard R36S handheld console Wi-Fi enabled?
The standard R36S handheld console is generally treated as an offline handheld. Some related models may include wireless features, but the standard R36S should not be purchased for built-in Wi-Fi unless the exact product option clearly states it.
Can the R36S connect to a TV?
TV output depends on the model. Do not assume every R36S-family handheld supports HDMI or AV output. If TV play is important, choose a model where that feature is stated on the product page.
Are game files included?
Use game files and BIOS files that you legally own. Storage contents, firmware, and menu layouts can vary by option and supplier batch. We do not advertise copyrighted game libraries as licensed inclusions.
What is checked before dispatch?
We check practical function points such as boot, display, controls, charging behavior, storage recognition, and basic menu navigation. See the R36S quality check guide for more detail.
Orders and Support
How long does shipping take?
Delivery time depends on destination, carrier, and customs processing. Tracking is provided when available. Review the shipping policy for current details before ordering.
What is your return policy?
We currently offer a 14-day return window after delivery for eligible unused items with original packaging and proof of purchase. Review the refund policy for complete terms.
How do I get help with my order?
Email support@r36shandheld.com with your order number and a short description. For device issues, include photos of the front, rear label, and SD card slots, plus a short video if possible.
Do I need to do setup before first use?
Charge the device first, review the basic controls, and shut it down through the software menu before removing a card. If you plan to change firmware or storage, back up your card before experimenting.
💬 جهاز R36S المحمول – الأسئلة الشائعة
🕹️ كيف أضيف ألعابًا إلى R36S؟
🕹️ كيف أضيف ألعابًا إلى R36S؟
You can add games by connecting the R36S to your computer with a USB-C cable and transferring ROM files into the correct emulator folders (e.g., NES, SNES, classic disc-era systems).
Once transferred, safely eject the device and refresh your game list from the main menu.
🔋 كيف يمكنني شحن جهاز R36S؟
🔋 كيف يمكنني شحن جهاز R36S؟
Use the included USB-C charging cable with any 5V adapter. The indicator light will turn on while charging and turn off when the battery is full.
A full charge takes about 2 hours, providing up to 6 hours of gameplay.
🌐 هل يتوفر في جهاز R36S شبكة Wi-Fi؟
🌐 هل يتوفر في جهاز R36S شبكة Wi-Fi؟
Yes, the R36S handheld supports Wi-Fi for transferring games, syncing save data, and updating firmware.
You can turn it on via Settings → Network → Wi-Fi.
📶 كيف يمكنني توصيل جهاز R36S بشبكة Wi-Fi؟
📶 كيف يمكنني توصيل جهاز R36S بشبكة Wi-Fi؟
Go to Settings → Network → Wi-Fi, enable it, select your network, enter your password, and press “Confirm.”
Once connected, you can access online features like retro achievements and updates.
⚙️ How do I factory reset my R36S?
⚙️ How do I factory reset my R36S?
Go to Settings → System → Restore Defaults.
This will reset your console preferences but keep your game files safe.
For a complete reset, reflash the system image using a TF card and firmware file.
🎮 What games come on the R36S?
🎮 What games come on the R36S?
The R36S game console includes over expanded storage ready-to-configure titles across systems like NES, SNES, classic handheld libraries, classic disc-era systems, and N64.
Games are organized by emulator for easy browsing right out of the box.
💾 How many games can the R36S hold?
💾 How many games can the R36S hold?
Depending on your SD card (32GB–128GB), the R36S can store 10,000–25,000 games.
You can always expand your library by upgrading to a larger TF card.
🔄 How do I turn off the R36S handheld?
🔄 How do I turn off the R36S handheld?
Hold the Power button for a few seconds until the shutdown menu appears, then confirm.
Avoid directly unplugging or removing the SD card while the device is on to prevent file errors.
🧠 Is the R36S a good console?
🧠 Is the R36S a good console?
Absolutely. The R36S handheld offers excellent performance for its size and price.
With its Rockchip RK3326 CPU, Mali-G31 GPU, and 3.5-inch IPS display, it delivers smooth gameplay and true retro visuals that rival higher-priced models.
📺 Can the R36S connect to a TV or monitor?
📺 Can the R36S connect to a TV or monitor?
Yes — simply connect via mini HDMI or USB-C (depending on model).
Switch your display input, and enjoy big-screen retro gaming instantly.
🧩 How do I update the R36S firmware?
🧩 How do I update the R36S firmware?
You can update through Wi-Fi (System → Update) or manually via SD card.
We recommend visiting the specialist support page before installing any third-party firmware like ArkOS or JELOS.
🚚 Where can I buy the R36S handheld?
🚚 Where can I buy the R36S handheld?
You can purchase the specialist R36S directly from
We offer worldwide shipping, secure payments, and warranty support.
💡 الأسئلة الشائعة للمشتري الإضافية
🛡️ Is my payment safe?
🛡️ Is my payment safe?
Yes — all payments are processed through SSL-encrypted gateways like PayPal and Stripe.
Your card details are never stored or shared.
🔄 What is your return policy?
🔄 What is your return policy?
We offer a 14-day hassle-free return policy and 12-month warranty on all R36S units.
If your console arrives damaged or faulty, we’ll replace it or refund you.
🚚 How long does delivery take?
🚚 How long does delivery take?
We ship worldwide within 3–7 business days, depending on destination.
Tracking numbers are provided for all orders.
🎁 Is the R36S a good gift?
🎁 Is the R36S a good gift?
Definitely. With broad classic emulation support ready-to-configure and simple plug-and-play setup, it’s a perfect gift for gamers, collectors, and retro fans of any age.
💬 Do you offer customer support?
💬 Do you offer customer support?
Yes! You can reach our team anytime at sales@revoba.net— we’re happy to help with setup, troubleshooting, or game transfers.